Shipping & Refund Policy

Last Updated: July 2026

At JMV Food Product, operated by JMV Food Products Private Limited, we are committed to delivering quality products and a smooth shopping experience. Please read our Shipping & Refund Policy carefully before placing an order.

Order Processing

Orders are processed after successful payment confirmation. Processing time may vary depending on product availability, order quantity, and delivery location.

Orders placed on Sundays or public holidays will be processed on the next working business day.

Delivery

We deliver our products across India through trusted logistics and courier partners.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Order quantity
  • Courier service schedules
  • Weather or unforeseen circumstances

Estimated delivery timelines will be communicated during order processing whenever possible.

Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Weight and dimensions
  • Order value
  • Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable) to help you monitor your shipment.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Courier delays
  • Unexpected operational issues

We appreciate your patience in such situations.

Refund & Return Policy

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please notify us within 48 hours of receiving your order by contacting our customer support team with your order details and clear photographs of the product.

After verification, we will assist you with a replacement or refund, as applicable.

Return Eligibility

Products are eligible for return only if they:

  • Are damaged during transit
  • Are received in defective condition
  • Are incorrectly delivered
  • Remain unused and in their original condition and packaging

Non-Returnable Products

Returns or refunds will not be accepted for:

  • Products damaged after delivery due to improper handling or storage
  • Products showing signs of use
  • Products returned without original packaging
  • Clearance or promotional items, unless damaged or incorrect upon delivery

Refund Process

Once the returned product has been received and inspected, eligible refunds will be processed to the original payment method.

Refund processing time may vary depending on your payment provider and banking institution.

Order Cancellation

Orders may be cancelled before they are processed for dispatch.

Once an order has been shipped, it cannot be cancelled. If you need assistance regarding an order, please contact our customer support team as soon as possible.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us.

JMV Food Products Private Limited

Website: jmvfoodproduct.com

Phone: 011 4576 8929

Email: Jmvfoodproducts@jmvgroup.co.in

Our Office:
House No. 41, First Floor, Block C,
Pocket 4, Sector 11, Rohini,
Delhi – 110085, India

Registered Address:
Ground Floor Kh No. 747 Alipur
New Delhi, North Delhi, Delhi – 110036